Your privacy matters to us. This Privacy Policy explains in plain terms what personal data 10wincom collects from Pakistani players, how it is used, who it may be shared with, and what rights you have over your own information.
We believe you should always know what data we hold about you and why. Here are the core principles that guide our data practices — full legal detail is in the policy document further down.
Every piece of data you transmit to 10wincom — from login credentials to payment details — is protected by industry-standard 256-bit SSL/TLS encryption. Your information is unreadable to any third party in transit.
10wincom does not sell, rent, or commercially trade your personal information to any unaffiliated third party. Your data is used solely to operate your account, process payments, verify identity, and improve the Platform experience.
You have the right to access, correct, and request deletion of your personal data held by 10wincom. You can also manage your marketing preferences at any time through your account settings or by contacting our support team.
Payment data for JazzCash, EasyPaisa, HBL, UBL, Meezan, Raast, Visa, and Mastercard transactions is processed by certified payment gateways. 10wincom does not store full card numbers or mobile wallet PINs on our servers.
10wincom uses cookies to keep your session active, remember your preferences, and improve Platform performance. We do not use third-party advertising cookies that track you across unrelated websites. Cookie settings are manageable in your browser.
We do not keep your data forever. 10wincom retains personal information only for as long as your account is active, or as required by applicable anti-money laundering and financial regulations. Once the retention period expires, data is securely deleted.
This Privacy Policy ("Policy") sets out how 10wincom ("10wincom", "we", "us", "our") collects, processes, stores, and protects the personal data of users ("you", "your") who access or use the 10wincom online sports betting and casino platform, accessible at 10wincom.net and its associated mobile interfaces (collectively, the "Platform").
10wincom is committed to handling your personal information responsibly and in compliance with applicable data protection standards. We understand that Pakistani players trust us with sensitive financial and identity information, and we take that responsibility seriously. This Policy is designed to be straightforward and transparent — it tells you exactly what we collect, why we collect it, and what control you have over it.
By registering an account or continuing to use the 10wincom Platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and 10wincom.
Age Restriction: The 10wincom Platform is strictly for users aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we discover that a minor has provided us with personal information, we will delete it immediately and close the associated account.
10wincom collects personal data in several categories depending on your interaction with the Platform. The table below provides a clear overview:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC / passport number, photograph | KYC verification, age verification, fraud prevention |
| Contact Data | Pakistani mobile number, email address, city of residence (e.g. Lahore, Karachi, Islamabad) | Account communication, support, marketing (where opted in) |
| Financial Data | JazzCash / EasyPaisa account references, bank account name, transaction history in PKR | Processing deposits and withdrawals, AML compliance |
| Usage Data | Bet history, game sessions, login timestamps, Platform navigation patterns | Service improvement, responsible gaming monitoring, fraud detection |
| Device & Technical Data | IP address, device type, browser, operating system, cookies | Security, geolocation checks, Platform optimisation |
| Communications Data | Live chat transcripts, support ticket content, survey responses | Customer support, quality assurance, dispute resolution |
We only collect data that is genuinely necessary for the stated purpose. We do not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, or health information unless you have voluntarily provided it in a responsible gaming context (for example, self-declaring a gambling-related problem).
The majority of your personal data is collected directly from you during the registration process, during KYC verification, when you make deposits or withdrawal requests, when you contact our customer support team, and when you participate in promotions or surveys.
When you use the 10wincom Platform, certain technical data is collected automatically by our systems. This includes your IP address, device identifiers, session duration, pages visited, and in-game actions. This data is collected via server logs, cookies, and similar tracking technologies as described in Section 7 of this Policy.
In order to verify your identity and comply with our anti-money laundering obligations, 10wincom may receive personal data from third-party KYC verification providers (such as CNIC validation services), payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan, Raast), and fraud prevention agencies. We only receive the minimum data necessary for these specific purposes.
KYC Partners: Our identity verification partners are contractually required to process your data only on our instructions and in compliance with applicable data protection standards. They may not use your data for their own purposes.
10wincom processes your personal data for the following purposes, each supported by a specific legal basis:
10wincom does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you, except in relation to fraud detection systems where such processing is necessary to protect the integrity of the Platform.
Given that 10wincom processes real-money transactions in Pakistani Rupees (PKR), we apply an additional layer of care to financial data. All deposit and withdrawal transactions are processed through certified, PCI-DSS-compliant payment gateways. 10wincom does not store full card numbers, CVV codes, JazzCash PINs, EasyPaisa wallet credentials, or online banking passwords on our systems.
Transaction records — including amounts, timestamps, and payment method references — are retained for a minimum of five (5) years in order to comply with Pakistani and international AML record-keeping requirements. These records may be accessed by authorised 10wincom compliance staff and, where legally required, by relevant regulatory and law enforcement authorities.
All Pakistani bank transfers processed through HBL, UBL, and Meezan Bank are subject to those institutions' own privacy policies in addition to this Policy. Raast Instant Payment transfers are processed in accordance with the State Bank of Pakistan's Raast framework regulations.
Cookies are small text files placed on your device when you visit the 10wincom Platform. They help us keep your session active, remember your preferences, and understand how players navigate our site. Some cookies are essential for the Platform to function; others are optional and can be managed through your browser settings.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Session management, login authentication, security tokens | Session / up to 24 hours |
| Functional | Language preference, remembered display settings, last-visited game | Up to 12 months |
| Analytics | Page-view counts, feature usage statistics, error logging (anonymised) | Up to 13 months |
| Responsible Gaming | Session time tracking, spending pattern monitoring for player protection | Session / rolling 30 days |
10wincom does not use cross-site advertising cookies or third-party behavioural tracking cookies. You can disable non-essential cookies at any time through your browser settings, though doing so may affect the functionality of certain Platform features.
10wincom retains your personal data for as long as your account remains active or as required to fulfil the purposes described in this Policy. The following retention periods apply:
When personal data is no longer required and no legal obligation exists to retain it, 10wincom will securely delete or anonymise it using industry-standard data destruction methods.
10wincom implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security framework includes:
While 10wincom takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 10wincom will notify affected players as required by applicable data protection obligations.
Your Role in Security: You also play a part in keeping your account secure. Never share your 10wincom password with anyone. Use a strong, unique password. Enable two-factor authentication if available. If you suspect any unauthorised activity on your account, contact our live chat support immediately.
10wincom respects your rights over your personal data. You may exercise any of the following rights at any time by contacting our customer support team via live chat or by emailing [email protected]:
Please note that some rights are subject to legal limitations. For example, we are unable to delete transaction records that we are legally required to retain for AML compliance purposes. Where we are unable to fulfil a request fully, we will explain the reasons clearly.
The 10wincom Platform is strictly for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data belonging to anyone under the age of 21. Our registration process includes mandatory age verification steps, and we conduct ongoing KYC checks that include date-of-birth verification against official Pakistani identity documents (CNIC, passport, or B-Form).
If a parent or guardian believes that their child has registered on the Platform or submitted personal data without their knowledge, they should contact us immediately via live chat or at [email protected]. Upon verification of the concern, 10wincom will promptly close the account and delete all associated personal data.
21+ Strictly Enforced: 10wincom operates parental control-compatible practices. We recommend that parents and guardians use internet filtering tools to prevent underage access to gambling websites. For more information, visit our Responsible Gaming page.
10wincom operates under international gaming regulations and uses cloud infrastructure and service providers that may be located outside of Pakistan. Where your personal data is transferred to servers or processors located in other countries, 10wincom takes all reasonable steps to ensure that adequate protections are in place for your data, including contractual data processing agreements that require recipient parties to treat your data in accordance with this Policy and applicable international data protection standards.
By using the 10wincom Platform, you acknowledge and consent to the transfer of your personal data to countries outside Pakistan for the purposes described in this Policy, subject to the safeguards described above.
10wincom reserves the right to update this Privacy Policy at any time in response to changes in applicable law, operational practices, or the services we offer. Where changes are material — that is, where they significantly affect your rights or how we process your data — we will provide at least fourteen (14) days' advance notice to registered players via the email address on file or through a prominent in-Platform notification.
Minor or clarificatory changes (such as formatting improvements or corrections to non-substantive wording) may be made immediately without notice. The "Last Updated" date at the top of this Policy will always reflect when the most recent revision was made. The current version of this Policy is always accessible at 10wincom.net/privacy-policy.
Continuing to use the Platform after any revised Policy takes effect constitutes your acceptance of the updated terms. If you do not agree with any changes, please close your account before the effective date of the revision.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 10wincom handles your personal data, please reach out to our dedicated support team through any of the following channels:
For requests to exercise your data rights (access, correction, deletion, portability), please include your registered account email address and a description of your request in your communication. We may ask you to verify your identity before processing such requests to protect the security of your account.
We're here to help. Data privacy can feel complicated, but our support team is trained to answer your questions in plain, straightforward English. Whether you're a player in Lahore wanting to know what data we hold, or a Karachi-based user looking to update your preferences — just get in touch and we'll sort it out promptly.
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